Privacy Policy

GROTTO Tea Lounge respects the privacy of all customers and is committed to protecting personal information. This Privacy Policy explains how we collect, use, and safeguard information through our website: www.grottotealounge.com (hereinafter referred to as the "Site"). By using this Site, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following personal information when you visit or interact with our Site:

Name, email address, and phone number
Preferences or survey responses
Location information
Order or booking details
Other information provided when contacting us or signing up for promotions

2. How We Use Your Personal Information

The information collected is used for the following purposes:

To provide services such as order management, reservations, or customer support
To send promotional emails or updates about new products, events, or offers (if consent is given)
To improve the website experience and analyze usage trends
To manage contests, surveys, or promotional events
To comply with legal requirements when necessary

3. Use of Cookies

We use cookies to ensure smooth site functionality and enhance user experience. Cookies are small files placed on your device that help us:

Remember your preferences
Understand website traffic using services like Google Analytics
Serve targeted ads using platforms like Facebook Ads, Google Ads, and others

You can manage or disable cookies through your browser settings at any time.

4. Use of Tracking Technologies

We may use tracking tools such as:

Facebook Pixel to measure advertising effectiveness
Google Analytics to understand how visitors interact with our Site
Email campaign tracking to analyze open and click-through rates

5. External Content and Links

Our website may include content or links from external platforms (e.g., YouTube, Instagram, TikTok). These third-party platforms may have their own privacy policies, and we are not responsible for their content or practices.

6. Your Choices and Rights

You have the right to:

Access or correct your personal information
Withdraw consent to receive marketing communications
Request deletion of your personal data

To exercise any of these rights, contact us at: privacy@grottotealounge.com

7. Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or misuse.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.

Effective Date: March 15, 2024